This maintains proof you returned the item to the seller which ensures your refund. If the seller provided a label, they may have added the tracking number for you. The eBay label will have a tracking number and this is recorded in your eBay account. Here’s how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Select your carrier and enter the tracking number. Learn more about our signature confirmation requirements. Activity that is not allowed includes, but is not limited to: You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Ensure the buyer uses a tracked service and includes signature confirmation for items with a total cost of $750 or more. If not, you should manually add the tracking details to the return. ; Fill in the information required on the Create a Return form, following the instructions on the page. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. UPS Returns ® on the Web is a self-service returns solution that automates the returns process without changing the way you run your business. 30 days later tracking shows ‘in transit to sender’ but still no delivery info. If you've changed your mind about a request you've opened, here's how to cancel it: Make sure you're certain you want to cancel a request, as you won't be able to re-open it once it's been closed. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it’s scanned by the carrier. You’ll also receive a date by which you should ship the item back. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. You can check on your refund in your Purchase history - opens in new window or tab. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Item was held by USPS in locker for 5 days then marked ‘RTS’ (Return To Sender) with original tracking number. How the seller responds depends on the reason for your return: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Tip Check the listing in your Purchase history - opens in new window or tab to see the seller's full return policy, including how long you have to request a return. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. Take a look at this article to check the status of your return. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I've no idea why the tracking number doesn't work but the return package travels at the risk of whoever supplied the label, if it was the seller, they'd be responsible and tracking wouldn't be necessary for a refund, if eBay provided the label, they should make the refund although you may have to … To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If you use an eBay return postage label, tracking details are automatically uploaded. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. If you no longer want an item, most sellers offer returns. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. If you didn't use an eBay label, select the carrier from the drop-down list, then enter the tracking number. If you don't ship the return by that date, we may close the request and you will not receive a refund. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. You can choose whether to accept returns if a buyer changes their mind about a purchase. Enter your search term to display live search results. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … Tip From More actions, select Add tracking number. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. If you use an eBay returns label, tracking details are automatically uploaded. Remember to add the tracking information to the return request. When you’re responsible for return shipping, you can choose from a number of options in the return request form. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Depending on the listing, you can return one item or multiple items. If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. If you don’t use an eBay-generated shipping label, add the tracking number manually. To ensure there are no delays with your return, provide the necessary customs information to the buyer. The seller should upload the tracking details for the replacement or exchange item to the return request. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. If you’re unsure, try contacting the buyer to ask if they’ll purchase an international label on your behalf. Double check that your information is correct; falsifying a customs form is against the law and eBay policy. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we’re asked to step in. If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help. Tip In some instances, return shipping charges are estimated rather than based on the actual weight of the package. We'll make sure you either receive the item you ordered, or get your money back. This label already had the Royal Mail tracking number on it and all the post office had to do was scan the barcode when i handed it over. Find more information about return shipping. If you use an eBay returns label, tracking details are automatically uploaded. Buyer requests a return. Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. How should I return the item? Your package must be at least 10.2 cm x 15.2 cm (4 inches x 6 inches) to fit the label. Recently I had to return an item, I was given the option of Collect + or RM's 48hr tracked service, I chose the latter. The seller had authorised the return and Ebay issued me with a RM48 Tracked prepaid returns label. For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. View cart for details. Because you used the label provided by eBay, the tracking number is already in the system. If the package meets USPS size requirements, you can purchase a return shipping label through the return request and send it to your buyer. Print your label Print your return shipping label and tape it to the package. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and you’re responsible for the return shipping charges, they’ll need to work with you to agree on the shipping service and cost before returning the item. The buyer can then print the label and drop the parcel off to send it back to you. Here’s how to add the tracking information to your return if you’re using your own return shipping label: Go to the return request in Purchase History If not, you should manually add tracking details to the return. The seller has two days to inspect the returned item and issue a refund to the buyer. If the item is $750 or more, it will need to be returned with a signature confirmation. If you need to create a return shipping label and don’t have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. The seller has 3 business days to get back to you. When you use an eBay label, tracking is automatically included. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original shipping cost. For more information, see our Condition of returned items policy. Enter the tracking details and the name of the carrier. Confirm your return address on the label. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Buy an eBay return label. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Select your carrier and enter the tracking number. If you want return shipping to be insured, see our section on alternative return shipping options. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, manually add tracking details to the return. If they agree, you need to send funds to cover the cost. We recommend using a tracked service for return shipping. Use TAB key to navigate results. If you use a Shippo return label, a tracking number is automatically uploaded. Always print return labels through eBay so that eBay can see when the item was received. Print a Label Want to track it from pickup to final delivery? If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn't packaged correctly, sellers may deduct from your refund to cover the loss in the item's value. If not, you should manually add tracking details to the return. Choose the label you want to send to your buyer. The eBay return label service allows buyers to print a pre-paid postage label for … Send the funds by logging in to your PayPal account and selecting the. This morning, i returned an item (SNAD) to a seller. If you're using a non-eBay label, the seller may have added the number for you. Download the FedEx ® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location. An item will be automatically 'marked as dispatched' if you use an eBay postage label or manually upload a tracking number. Adding tracking details to your return helps protect against delays or issues in the refund process. Can I return an item if my account is suspended? If you're using your own label, you should manually add tracking details to the return. At that time, we will close the return for you with no impact to your seller performance. Add a message to the buyer. If you use an eBay return label, tracking details are automatically uploaded. When the item is delivered, you will get a message from eBay letting you know the seller has the item and will issue your refund within 6 days. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Hosted by UPS, this service allows the returns process to be completed online by the customer, including the delivery of a UPS return label. eBay have started to add a eVTN – a unique eBay code – to orders shipped via Royal Mail to improve buyers post-transaction experience by making it … Once the 3 business days has passed, you generally have up to 21 business days after the request was opened to ask us for help. You can monitor the progress of your request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. Here’s how to send an eBay shipping label from the View return details section: Return shipping labels don’t include insurance. When the seller replies, we'll send you an email with details of the next steps. Something went wrong. Here's how to send your own label from the View return details section: Select Upload a postage label and then the upload image icon. You must put the tracking number in when prompted, otherwise you do not receive a refund, and then have to go through CS, which by all accounts is not the most pleasant of experiences. If you use an eBay returns label, tracking is automatically uploaded. Since you’re the recipient of the parcel, you are responsible for paying any customs, brokerage, service charges, or duty fees. Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyer’s name and the address of the Global Shipping Center. If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). If the buyer uses alternative shipping arrangements, the return shipping charges aren’t included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. If the seller provided a label, they may have added the tracking number for you. If you're using a non-eBay label, the seller may have added the number for you. For assistance with the USPS-hosted label generation tool or if you would like more information on returns, contact the USPS Mailing & Shipping Solutions Center (MSSC) Help Desk at 1-877-672-0007. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. For instance, you can offer to pick up the item in person or let them drop the item off at your closest store. For items that have a total cost of $750 or more, signature confirmation is required. Here’s how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. Ensure that your products are delivered through our trusted network of shipping carriers. Here are your options: If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Choose the label you want to send to your buyer. Buy return postage online. Learn more about return shipping for buyers. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. Keep in mind that the condition of the item you send back to the seller is … They can then print the label and use it to send the item back to you. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. When they do, you'll receive an email letting you know. However, we're always ready to step in and help if the seller doesn't sort things out. Can I return more than one item from my order? If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyer's address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging an item and then returning it. Once your package is ready to go, text its label number to 2USPS (28777) to get tracking text alerts 3 sent right to your phone. To start a return, select the item you want to send back from your recent purchases above, or tap the Return your item button below. If you’re sending funds to cover the shipping cost, the buyer is required to fill out the customs forms. Why was my refund less than the amount I paid? When returning an item you should always use a tracked shipping service and upload tracking. Choose the label you want to send to your buyer. The buyer will then get an email with the order tracking details. Note: Return Services is not available in all countries or territories. Check the seller's return policy in the listing to see who is responsible for return shipping costs. You can get your label printed at a participating Canada Post location by bringing in your QR code. For more details, please see our Condition of returned items policy. Have you already opened a return request? Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Marking an item as dispatched. If not, you should manually add tracking details to the return. Other ways to send the item back You and the seller may come to an alternative arrangement about returning the item, such as bringing it in to one of their stores. If you use an eBay return label, tracking details are automatically uploaded. An item should be returned in the same condition in which it was received. Need to return something you purchased? Select Submit. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Who covers the shipping costs depends on why you're returning it. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. It usually takes 3 to 5 business days for a PayPal refund to go through. With UPS Returns SM - Print Return Label, you can generate a return label and send it to the recipient with your shipment or separately.. If you prefer, you can provide the buyer with another method of returning the item. eBay will track the delivery of the returned item. The seller will also pay for return shipping. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. If you use an eBay returns label, tracking details are automatically uploaded. 1 min article; Appeal eBay's decision about a return or missing item for buyers. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. Select your carrier and enter the tracking number. There is an additional per-package service charge. 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